Experienced Luxury Service Advisors

Attention Experienced Luxury Service Advisors……. Planet Lincoln’s Business is Booming!

Seeking Motivated individuals for Luxury High Volume Service Drive! Top Pay For Top People!

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at the World’s Largest Lincoln Dealership, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Service Advisors who will help us redefine the service experience.  Does this sound like you? Apply now!

 What We Offer:

• Top Pay in the Industry
• High Volume Service Drive
• Aggressive Commission & Bonus Plan
• Maintain Your Earned Tenure Benefits
• New Hire Orientation
• Fast-Pased Environment

Benefits: 

• 401(k) with Matching
• Health, Dental, Vision & Life Insurance
• Paid Time-Off
• Flexible Schedule
• Family Leave
• Paid Training & Professional Development Plans
• Careet Growth Opportunities
• Employee Assistance Program
• Employee Discount
• Referral Program

Responsibilities:

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

 Must have the ability to communicate effectively, and ensure customers receive consistent, timely and accurate service. Must possess a strong ability to sell. Ability to remain calm and handle stressful situations.  Excellent interpersonal skills which demonstrate a customer service-oriented attitude.   Must be able to work with and assist all types of personalities and constituencies.

Job Duties:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for the district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

 Skills/Qualifications

• Ability to identify the problem quickly.
• Good knowledge of automobiles.
• Effective analytical and communication skills.
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications.
• Should be able to operate electronic diagnostic equipment.

 Requirements

• Minimum two (2) years automotive service writer or advisor experience
• Reynolds DMS experience a PLUS
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone and computer skills Positive, friendly attitude, along with a customer service mentality
• Must hold a high school diploma or equivalent
• Must have a valid driver's license
• Able to lift up to 50 pounds
• Able to work on your feet for extended periods of time
• All applicants must be able to pass pre-employment testing to include background checks and drug test.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 Why Planet Lincoln Dallas Love Field? Planet Lincoln offers the advantages of being part of the World Class Automotive Group, one of the largest Texas’s independent, Top 100 auto retailers in the United States. World Class Automotive operates numerous dealerships across Texas - which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Planet Lincoln an industry leader. To find out more, visit us www.LovePlanetLincoln.com