Planet Lincoln Dallas Love Field - Brand Specialist Receptionist/BDC Professional 
Planet Lincoln Dallas Love Field is a progressive, luxury centric, growing dealership focused on a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. We offer guaranteed paid with training. 
 
Full Job Description
We are looking for an enthusiastic Automotive receptionist/ BDC representative to join our growing dealership's professional team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a director of first impressions to our customers. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.
Responsibilities

Answering inbound phone calls in a timely manner
Complete assigned customer service-related outbound calls
Greeting and ensuring every customer is checked in
Respond quickly to internet, phone and live chat inquiries
Project a friendly and helpful demeanor while handling all guest inquires with 100% guest satisfaction
Identify sales leads among new and existing customers
Direct non-sales call to the correct department or staff member
Maintain follow-ups with potential prospects not ready to make an appointment, no-shows, and visited our showroom
Gather customer details and comments in our system
Generate appointments by means of proactive outbound/inbound prospecting and follow lead activity management to qualify and market to potential customers
Provide customers with thorough, up-to-date knowledge of product/inventory information
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Meet and exceed DAILY, WEEKLY, AND MONTHLY goals
 Qualifications

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability to multitask
Highly organized
What We Offer
5-day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.

Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Professional Growth and Development Opportunities
Paid Training
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hiring for All Positions – Auto Dealership
The secret to our dealership’s ongoing success? We only hire the best people. To us, each new employee is an investment—an investment in their future growth and professional development and in our business. We are proud to employ the best technicians, sales consultants, service advisors and valets in the business. But our needs don’t stop there. We are also looking for top-notch  
 
If you have what it takes and are ready to take your career to a whole new level, then let’s talk about future opportunities. Just submit your resume and job preference and we will keep you posted when a job comes available that matches your needs and experience.
 
Requirements will vary by position. However, most positions will require a valid driver license (must be insurable) and a combination of education and/or relevant experience.
 
Education and/or Experience
Varies by job
Candidates with a combination of education and/or experience are preferred
 
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies. 
 
Benefits
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

401K


Health Insurance


Dental Insurance


Disability & Life Insurance


Paid holidays


Flexible work schedule

 Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:

World Class University


New hire orientation


OJT on the job training


Manufacturer’s certification processes


Soft skills / work process training


Established career paths to achieve

 
About Our Dealership
Our business is BOOMING! Join our team to start your CAREER, not a job!
Randall Reed’s World Class Automotive Group
The World Class Automotive Group Talent Team recruits talent to compliment the Randall Reed family of dealerships. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.
Due to our recent growth and acquisitions we are looking for individuals to fulfill positions.
 

Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.
Job Duties:

Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must them schedule a return service appointment


Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired


Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.


Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer


Maintaining high standards through the handling of customer complaints


Ensure maintenance of all files required to meet and/or exceed government and factory requirements

Skills/Qualifications

Ability to identify the problem quickly.


Good knowledge of automobiles.


Effective analytical and communication skills.


Effective people skills


Good reading, computer, and mathematics skills


Leadership quality


Ability to learn new technology and repair and service procedures and specifications.


Should be able to operate electronic diagnostic equipment.

Job Requirements

Must hold a high school diploma or equivalent


Automotive technology certificate


5-7 years of technical experience preferred


Superior customer interaction skills


Basic Computer skills


Positive, friendly attitude, along with a customer service mentality


Enjoy working in a fast paced environment


Able to lift up to 50 pounds


Able to work on your feet for extended periods of time


All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.

Benefits
Benefits include medical and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

If you enjoy meeting people and have an interest in cars, you may enjoy this career. You must be a people person and have a passion of helping and assisting individuals. The best fit for this position is a candidate who have excellent customer service skills, a good communication skills.

JOB DESCRIPTION

Greet customers as they arrive
Ensure optimal operational efficacies to provide customers the best loaner car experience
Maintain records of loaner fleet to insure accuracy of available units
Provide assistance creating a loaner agreements, processing loaners and providing clean and safe vehicles to our customers.
Work closely with the service department to schedule and maintain schedule of available vehicles 
Ensure vehicles are prepared for customer pick-up, including
checking vehicles for damage,
making sure the vehicle is clean inside and out
maintain fuel levels

Handle customers questions or complaints and work to resolve any issues
In time of need, may be required to assist with preparing vehicles for the customers while maintaining customer service standards.
Perform pickup and drop off service for customers.
Perform other work related tasks required by management.
SKILLS

1-2 years’ experience in Car Rental or Car Leasing industry is preferred but not required.
Sales/Customer Service experience of other industry is also welcome.
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate effective interpersonal and communication skills with customers.
Good organizational skills.
Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers.
Ability to recognize the opportunity to present upgrades to customers
Ability to understand and follow oral and written directions.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
 Benefits

Medical
Dental
Vision
Disability
Accident
Critical Illness
Legal Shield
401K

Planet Lincoln Dallas Love Field Courtesy Valet
Planet Lincoln Dallas Love Field has incredible opportunity available for full-time and part-time Courtesy Service Pick-up & Delivery Valets for our guest and service vehicles. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.
Responsibilities
· Provide friendly and professional valet service for our customers; picking up customers’ vehicles and dropping off a courtesy vehicle.
· Taking customer vehicles to service department for repair, delivering it back to customers and picking up the courtesy vehicle
· Assist with all loaner vehicles, ensuring they are filled with gas and clean for the next customer
· Expediting vehicle delivery to customers and technicians
· Drives vehicles to and from service lane, service stalls, and parking lot as needed
· Time management and the ability to multitask
· Performs other duties as assigned
Requirements

Must be 18 years or older
No prior experience necessary Must be able to work in the US Must be able to pass pre-employment screening, to include MVR, drug test, and criminal background check
Must have a clean driving record Valid Texas Driver’s License (must be insurable)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits:

Medical/Dental/Vision/Life 401(k) with company match
Employee discounts
Drug Free work environment
Why Planet Lincoln Dallas Love Field? Planet Lincoln offers the advantages of being part of the World Class Automotive Group, one of the largest Texas’s independent, Top 100 auto retailers in the United States. World Class Automotive operates numerous dealerships across Texas - which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Planet Lincoln an industry leader.

To find out more, visit us www.LovePlanetLincoln.com
EOE; Planet Lincoln hires, trains, promotes and compensates employees on the basis of personal and professional competence and potential for advancement without regard for race, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Automotive Luxury Technicians Needed! Earn Top Pay and Keep Earned Vacation & Tenured Benefits
 
Planet Lincoln, the World’s Largest luxury Lincoln dealership, experiencing fast growth in need of an experienced / qualified Technician immediately!
If you have automotive technician experience, express tech experience, or even other brand dealer experience ~ and want to break through into the highly sought-after High-Line technician market ~ this is your chance! Come elevate your career at the Planet!
As a Lincoln Technician your primary goal will be to ensure an elevated client experience while creating client advocates. The Technician is also responsible for diagnosing and repairing client and dealership vehicles with integrity and ethics, and also maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards.

What We Offer:

Keep Your Earned Vacation
Keep Your Tenured Benefits
One of the Highest Flat-Rate Paid in the Metroplex
Commission & Bonus Pay
New Hire Orientation
Fast-Paced Environment
Manufacturer's Certification Support
Benefits:

401(k) with Matching
Health, Dental, Vision & Life Insurance
Paid Time-Off
Flexible Schedule
Family Leave
Paid Training & Professional Development Plans
Career Growth Opportunities
Employee Assistance Program
Employee Discount
Referral Program 
Responsibilities:

Examine and diagnose vehicles
Communicate repairs including additional service requests to service advisor
Plan work procedures in cooperation with shop foreman
Monitor repair time and update service advisor regularly
Maintain strict adherence to dealership policies on vehicle care and operation
Complete story and/or documentation for client repairs
Assist in mentoring technician trainees
Attend company and factory training
Keep current with factory technical bulletins
Understand and follow federal, state and local regulations (such as disposal of hazardous waste)
Education and/or Experience:
High school diploma or GED (general equivalency diploma); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
About Our Dealership Organization
Randall Reed's Planet Lincoln Dallas Love Field, the World's Largest Lincoln Facility is part of the World Class Automotive Group. Our dealership has a strong and committed management, sales and fixed operation team with many years of experience satisfying our customers' needs. Our dealership was created to provide a buying and car-care experience like no other with six indoor stories of selection, luxury lounges and concierge service.
The Randall Reed family of dealerships is one of the largest, privately held, award-winning dealer groups in the country with locations in the greater Houston, Dallas, and Huntsville, Texas areas. World Class Automotive Group’s success is built on the foundation of managing form the group up with over 40 years of automotive experience. The Reed family of dealerships are the proud recipients of many top honors and accolades including: Ford Dealer Hall of Fame, Ford’s Salute to Dealer, multiple and consecutive Triple Crown Awards, President’s Awards, Partner in Quality Awards, Top One Hundred and Premier Club, among others.
The World Class Automotive Group recruits talented individuals to compliment the Randall Reed family of dealerships. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long-term profitable career.
 
Equal Opportunity Employer.

Planet Lincoln Dallas Love Field
 Lincoln Brand Ambassador/Sales Professional
 The world’s largest Lincoln facility, Planet Lincoln Love Field in Dallas, is seeking professional, experienced candidates in luxury vehicle retail to engage with our clients and deliver memorable, distinguished experiences.  As a Lincoln Brand Ambassador, you will have the opportunity to build your own book of business and provides an unlimited earning potential assisting customers from the beginning to the end of the purchase process. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Texas.
Are you ready for a career experience like no other?  Are you ready to be in charge of your income?  Become a Lincoln Brand Ambassador at the largest Lincoln facility in the world where opportunity is yours for the taking and the sky is the limit. 
 Benefits
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long-term relationship with each Associate offering the following benefits:

Competitive Pay Plan
Guaranteed Pay with training.
Paid Holidays and Time Off
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Employee Discount programs
Flexible work schedule
Professional growth and development opportunities
Opportunities to join our community service initiatives
 
Responsibilities and Qualifications
The ideal applicants possess at least two years of Highline auto sales experience and know how to effectively interact and cultivate buyers by maintaining rapport with previous client, suggesting trade-ins, responding to inquiries, networking, and generating a potential client base for sale of vehicles. Candidates must have good people skills, enthusiasm, energy, a positive attitude, and drive. Candidates should also have strong telephone and computer skills to utilize follow-up tools.

Demonstrate brand and product knowledge.
Complete all required certifications of the brand.
Demonstrate computer knowledge of CRM and consumer follow-up programs.
Promote the dealership and brand in a positive manner on various social media platforms.
Possess strong presentation and follow up skills.
Ability to communicate effectively, oral and written.
Ability to meet deadlines and achieve set sales targets.
Ability to deliver a remote presentation and sold delivery at client location using the effortless sales and NVO (new vehicle delivery) process activating the Lincoln Way mobile app.
Attend and represent the dealership at various social and promotional fundraising events.
Qualify buyers by understanding their requirements and interests then matching those requirements and interests to various models, building rapport and a positive relationship.
Demonstrate automobiles by explaining characteristics, capabilities and features as well as performing test drives.
Complete the sale by overcoming objections, asking for sale, negotiating price with client as the liaison with the Sales Manager, completing all necessary paperwork, financing and delivery of the automobile.
Proficient in offering and explaining other products such as warranties, maintenance contracts and gap programs.
Diligent in the presentation of paperwork and able to answer questions.
Provide necessary after sales support and follow-up processes.
Maintaining or surpassing the CSI standards.
Achieve or surpass set sales targets.
Keep track of all marketing products and prices, on-going training with Sales Management and corporate training requirements to meet all certifications.
Field retail internet sales leads, following leads through a proven sales process, facilitate product sales and ensure a superior sales and service experience.
Follow-up with all sold and un-sold clients.
 Qualifications:

High school diploma or equivalent.
Two – three years of experience in automobile sales management preferred. Luxury experience a plus.
Basic computer skills.
High attention to detail.
Must be able to work well with the public, and communicate in a professional manner on the phone, internet, and in person.
Available evenings and weekends. 
Must pass pre-employment testing to include background check, drug testing, credit report and valid driver license.
 
Why Planet Lincoln Dallas Love Field? Planet Lincoln offers the advantages of being part of the World Class Automotive Group, one of the largest Texas’s independent, Top 100 auto retailers in the United States. World Class Automotive operates numerous dealerships across Texas - which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Planet Lincoln an industry leader. To find out more, visit us www.LovePlanetLincoln.com
EOE; Planet Lincoln Dallas Love Field hires, trains, promotes and compensates employees on the basis of personal and professional competence and potential for advancement without regard for race, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.