Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.
Job Duties:
Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must them schedule a return service appointment
Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired
Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer
Maintaining high standards through the handling of customer complaints
Ensure maintenance of all files required to meet and/or exceed government and factory requirements
Skills/Qualifications
Ability to identify the problem quickly.
Good knowledge of automobiles.
Effective analytical and communication skills.
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications.
Should be able to operate electronic diagnostic equipment.
Job Requirements
Must hold a high school diploma or equivalent
Automotive technology certificate
5-7 years of technical experience preferred
Superior customer interaction skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Able to lift up to 50 pounds
Able to work on your feet for extended periods of time
All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.
Benefits
Benefits include medical and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
