Customer Service Representative Planet Ford Spring

Job Title:       Customer Service Representative ($15 - $18/ per hour based on experience

Department:  Fixed Operations

Primary Responsibilities:  

Provide superior customer service to our Service Department customers.  Ability to communicate effectively with clear and precise oral and written communication skills.  Ability to work using a computer.  Ability to remain calm and handle stressful situations.  Excellent interpersonal skills which demonstrate a customer service-oriented attitude.  Must be able to work with and assist all types of personalities and constituencies.

Specific Responsibilities:

• Respond to, handle and resolve customer inquiries
• Provide customers with product and service information
• Maintain cash drawer
• Identify and escalate customer issues

Skills/Qualifications:

• Ability to deliver outstanding customer service
• Proficient knowledge of Outlook, Word, and Excel
• Excellent listening skills
• Strong empathy skills
• Ability to problem solve
• Ability to multi-task
• Attention to detail
• Negotiation skills
• Positive dynamic personality
• Ability to adapt to a fast-paced environment

      Requirements: Prior Customer Service history is required.

                                 Please do not reply without prior experience.