Customer Service Representative Planet Ford Spring


Houston Area
Spring, Texas

Job Title:       Customer Service Representative ($15 - $18/ per hour based on experience

 

Department:  Fixed Operations

 

Primary Responsibilities:  

Provide superior customer service to our Service Department customers.  Ability to communicate effectively with clear and precise oral and written communication skills.  Ability to work using a computer.  Ability to remain calm and handle stressful situations.  Excellent interpersonal skills which demonstrate a customer service-oriented attitude.  Must be able to work with and assist all types of personalities and constituencies.

 

Specific Responsibilities:

  • Respond to, handle and resolve customer inquiries
  • Provide customers with product and service information
  • Maintain cash drawer
  • Identify and escalate customer issues

 

Skills/Qualifications:

  • Ability to deliver outstanding customer service
  • Proficient knowledge of Outlook, Word, and Excel
  • Excellent listening skills
  • Strong empathy skills
  • Ability to problem solve
  • Ability to multi-task
  • Attention to detail
  • Negotiation skills
  • Positive dynamic personality
  • Ability to adapt to a fast-paced environment

      

 

      Requirements: Prior Customer Service history is required.

                                 Please do not reply without prior experience.

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