Customer Service Representative Planet Ford Spring
Job Title: Customer Service Representative ($15 - $18/ per hour based on experience
Department: Fixed Operations
Provide superior customer service to our Service Department customers. Ability to communicate effectively with clear and precise oral and written communication skills. Ability to work using a computer. Ability to remain calm and handle stressful situations. Excellent interpersonal skills which demonstrate a customer service-oriented attitude. Must be able to work with and assist all types of personalities and constituencies.
- Respond to, handle and resolve customer inquiries
- Provide customers with product and service information
- Maintain cash drawer
- Identify and escalate customer issues
- Ability to deliver outstanding customer service
- Proficient knowledge of Outlook, Word, and Excel
- Excellent listening skills
- Strong empathy skills
- Ability to problem solve
- Ability to multi-task
- Attention to detail
- Negotiation skills
- Positive dynamic personality
- Ability to adapt to a fast-paced environment
Requirements: Prior Customer Service history is required.
Please do not reply without prior experience.