Loaner Car Service Agent


Planet Lincoln Love Field
Dallas, Texas

Posted On: November 04, 2024

If you enjoy meeting people and have an interest in cars, you may enjoy this career. You must be a people person and have a passion of helping and assisting individuals. The best fit for this position is a candidate who have excellent customer service skills, a good communication skills.

JOB DESCRIPTION

  • Greet customers as they arrive
  • Ensure optimal operational efficacies to provide customers the best loaner car experience
  • Maintain records of loaner fleet to insure accuracy of available units
  • Provide assistance creating a loaner agreements, processing loaners and providing clean and safe vehicles to our customers.
  • Work closely with the service department to schedule and maintain schedule of available vehicles 
  • Ensure vehicles are prepared for customer pick-up, including
    • checking vehicles for damage,
    • making sure the vehicle is clean inside and out
    • maintain fuel levels
  • Handle customers questions or complaints and work to resolve any issues
  • In time of need, may be required to assist with preparing vehicles for the customers while maintaining customer service standards.
  • Perform pickup and drop off service for customers.
  • Perform other work related tasks required by management.

SKILLS

  • 1-2 years’ experience in Car Rental or Car Leasing industry is preferred but not required.
  • Sales/Customer Service experience of other industry is also welcome.
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Ability to demonstrate effective interpersonal and communication skills with customers.
  • Good organizational skills.
  • Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers.
  • Ability to recognize the opportunity to present upgrades to customers
  • Ability to understand and follow oral and written directions.
  • Strong time management and organizational skills are required
  • Computer literate and detailed orientated.

 Benefits

  • Medical
  • Dental
  • Vision
  • Disability
  • Accident
  • Critical Illness
  • Legal Shield
  • 401K
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