Automotive BDC Represenative

Planet Lincoln Dallas Love Field - Automotive BDC Representative

Planet Lincoln Dallas Love Field is a progressive, luxury-centric, growing dealership focused on delivering a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different from most dealerships and is fostered by strong leadership, teamwork, and professionalism at all levels. We provide paid training, guaranteed compensation during training, and exceptional career growth opportunities.

Full Job Description

We are seeking a highly motivated Automotive Business Development Center (BDC) Representative to join our growing team. This individual will be responsible for managing inbound and outbound customer communications, handling internet and phone leads, setting appointments, and supporting our sales team by creating opportunities that drive customer traffic into the dealership.

The ideal candidate is energetic, goal-oriented, customer-focused, and passionate about delivering an exceptional client experience. This role offers excellent earning potential and advancement opportunities within a luxury automotive environment.

Responsibilities

• Respond promptly to incoming internet, phone, text, and live chat inquiries
• Generate and schedule appointments for the sales department
• Conduct outbound customer follow-up calls and prospecting activities
• Manage and maintain CRM records with accurate customer information
• Follow up with unsold prospects, no-shows, and previous dealership visitors
• Build rapport with customers and identify vehicle needs and interests
• Qualify sales opportunities and generate showroom traffic
• Maintain consistent communication with customers throughout the sales process
• Provide customers with current inventory, product, and dealership information
• Meet and exceed daily, weekly, and monthly appointment goals
• Coordinate effectively with sales managers and sales consultants
• Execute dealership marketing and customer retention campaigns
• Maintain professionalism and deliver exceptional customer service during every interaction
• Follow established dealership processes and BDC best practices

Qualifications

• Previous customer service, call center, BDC, sales, or hospitality experience preferred
• Exceptional phone and communication skills
• Strong computer and CRM proficiency
• Ability to multitask and manage a high volume of customer interactions
• Positive attitude and strong work ethic
• Self-motivated and goal-driven personality
• Excellent organizational and follow-up skills
• Professional appearance and demeanor
• Ability to work effectively in a team environment

What We Offer

• 4-day work week (10-hour shifts), an outstanding pay plan, excellent management support, advancement potential, and true work/life balance
• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Professional Growth and Development Opportunities
• Paid Training
• Employee discounts on vehicle purchases, parts, and service repairs
• Opportunities to join our community service initiatives

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.