Service Appointment Specialist – Park Cities Ford/Lincoln


Park Cities Ford
Dallas, Texas

Service Appointment Specialist – Park Cities Ford/Lincoln

We are only considering candidates with automotive experience with Reynolds and Reynolds or CDK computer experience.

We are seeking a service appointment specialist that will receive all incoming service calls, establishes relationships with customers and schedule appointments for our Service Department.

The Responsibilities

  • Ask the customer questions to uncover needs and directs calls appropriately
  • Ensure that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
  • Provide reporting to dealership management

What we offer

  • 401K
  • Health Insurance
  • Dental Insurance
  • Disability & Life Insurance
  • Paid holidays
  • Flexible work schedule

Requirements

  • CDK or Reynolds and Reynolds experience
  • Automotive retail service center experience
  • Ability to multi task
  • Customer service skills
  • Communication and interpersonal skills

Randall Reed’s World Class Automotive Group also offers educational and long term career assistance plus…

  • World Class University
  • New hire orientation
  • OJT on the job training
  • Manufacturer’s certification processes
  • Soft skills / work process training
  • Established career paths to achieve

Randall Reed’s World Class Automotive Group

The World Class Automotive Group Talent Team recruits talent to compliment the Randall Reed family of dealerships. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

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