McKinney VW - Automotive Service Advisor

McKinney Volkswagen Automotive Service Advisor

Complete online application or email a resume/inquire at SSharapata@WCAO.net

Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service work completed for their vehicles

Job Duties:

• Greet customers when they arrive and receive the vehicle information.
• Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired
• Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
• Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer
• Maintaining high standards through the handling of customer complaints
• Ensure maintenance of all files required to meet and/or exceed government and factory requirements

Skills/Qualifications

• Ability to identify the problem quickly.
• Good knowledge of automobiles.
• Effective analytical and communication skills.
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications.

Job Requirements

• Must hold a high school diploma or equivalent
• Automotive technology certificate a plus
• Superior customer interaction skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Able to lift up to 50 pounds
• Able to work on your feet for extended periods of time
• All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

• 401K
• Health Insurance
• Dental Insurance
• Disability & Life Insurance
• Paid holidays
• Flexible work schedule