McKinney VW - Automotive Service Advisor


McKinney Volkswagen
Dallas, Texas

Posted On: June 02, 2020
Last Day to Apply: June 30, 2020

McKinney Volkswagen Automotive Service Advisor

Complete online application or email a resume/inquire at SSharapata@WCAO.net

Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service work completed for their vehicles

Job Duties:

  • Greet customers when they arrive and receive the vehicle information.
  • Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired
  • Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
  • Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer
  • Maintaining high standards through the handling of customer complaints
  • Ensure maintenance of all files required to meet and/or exceed government and factory requirements

Skills/Qualifications

  • Ability to identify the problem quickly.
  • Good knowledge of automobiles.
  • Effective analytical and communication skills.
  • Effective people skills
  • Good reading, computer, and mathematics skills
  • Leadership quality
  • Ability to learn new technology and repair and service procedures and specifications.

Job Requirements

  • Must hold a high school diploma or equivalent
  • Automotive technology certificate a plus
  • Superior customer interaction skills
  • Basic Computer skills
  • Positive, friendly attitude, along with a customer service mentality
  • Enjoy working in a fast paced environment
  • Able to lift up to 50 pounds
  • Able to work on your feet for extended periods of time
  • All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

  • 401K
  • Health Insurance
  • Dental Insurance
  • Disability & Life Insurance
  • Paid holidays
  • Flexible work schedule

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