Planet Lincoln Dallas Love Field - Automotive BDC Representative
Planet Lincoln Dallas Love Field is a progressive, luxury-centric, growing dealership focused on delivering a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different from most dealerships and is fostered by strong leadership, teamwork, and professionalism at all levels. We provide paid training, guaranteed compensation during training, and exceptional career growth opportunities.
Full Job Description
We are seeking a highly motivated Automotive Business Development Center (BDC) Representative to join our growing team. This individual will be responsible for managing inbound and outbound customer communications, handling internet and phone leads, setting appointments, and supporting our sales team by creating opportunities that drive customer traffic into the dealership.
The ideal candidate is energetic, goal-oriented, customer-focused, and passionate about delivering an exceptional client experience. This role offers excellent earning potential and advancement opportunities within a luxury automotive environment.
Responsibilities
Respond promptly to incoming internet, phone, text, and live chat inquiries
Generate and schedule appointments for the sales department
Conduct outbound customer follow-up calls and prospecting activities
Manage and maintain CRM records with accurate customer information
Follow up with unsold prospects, no-shows, and previous dealership visitors
Build rapport with customers and identify vehicle needs and interests
Qualify sales opportunities and generate showroom traffic
Maintain consistent communication with customers throughout the sales process
Provide customers with current inventory, product, and dealership information
Meet and exceed daily, weekly, and monthly appointment goals
Coordinate effectively with sales managers and sales consultants
Execute dealership marketing and customer retention campaigns
Maintain professionalism and deliver exceptional customer service during every interaction
Follow established dealership processes and BDC best practices
Qualifications
Previous customer service, call center, BDC, sales, or hospitality experience preferred
Exceptional phone and communication skills
Strong computer and CRM proficiency
Ability to multitask and manage a high volume of customer interactions
Positive attitude and strong work ethic
Self-motivated and goal-driven personality
Excellent organizational and follow-up skills
Professional appearance and demeanor
Ability to work effectively in a team environment
What We Offer
4-day work week (10-hour shifts), an outstanding pay plan, excellent management support, advancement potential, and true work/life balance
Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Professional Growth and Development Opportunities
Paid Training
Employee discounts on vehicle purchases, parts, and service repairs
Opportunities to join our community service initiatives
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
